Our Strategic Direction 2027–2031

A message from Chief Executive, Fern Ryan

At ConneXu, our purpose is Empowering Growth. Building Trust. It guides how we work alongside Disabled People, their whanau, our Team Members and the communities we are part of.

Our Strategic Plan 2027–2031 sets out our direction for the next five years and reflects our commitment to supporting Disabled Partners to live good lives, with greater choice, independence and opportunities to participate in their communities.

The disability support sector continues to evolve, bringing both challenges and opportunities. To respond effectively, we must be forward-thinking, adaptable and sustainable, while remaining firmly focused on what matters most to the People We Partner With.

Our Strategic Plan is developed collaboratively by our Board of Trustees and Executive Team, combining governance oversight, strategic thinking and operational insight to establish a shared direction for ConneXu. The Board approves the plan, providing the framework for our future priorities and investment.

Our strategy is built around four key priorities:

Digital Enablement: Using technology and better systems to strengthen our services and create new opportunities.

Sustainable Growth: Building strong partnerships and ensuring our services remain responsive and sustainable.

Service & Quality: Continuously improving the quality of our support, with the rights, aspirations and wellbeing of disabled people at the centre.

Property & Infrastructure: Creating and maintaining safe, accessible homes and environments that support independence and community connection.

These priorities are interconnected and provide the foundation for our decisions, investments and organisational development.

Bringing the strategy to life is a collective responsibility. Our Executive and Senior Leadership Teams work together to translate these strategic priorities into practical actions through our annual Business Plans, with Team Members across ConneXu playing an essential role in delivering them.

Importantly, our success will not be measured simply by the activities we complete, but by the difference we make in the lives of the People We Partner With. Their voices, aspirations and experiences must continue to inform how our services develop and improve.

The Strategy below provides an overview of our priorities and the direction we have set for ConneXu. We look forward to working alongside Disabled Partners, whanau, Team Members, funders and community stakeholders to turn our shared ambitions into meaningful outcomes.

Thanks to the team at Interactionz for bringing our strategy to life.